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bc211 is a British Columbia, non-profit organization that provides a free, confidential, multilingual (160 languages) information about community, government and social services in BC. As a response to COVID-19, bc211 accepts applications for the Safe Seniors, Strong Communities program, both from seniors wanting help and from volunteers willing to step up and help with non-medical needs.

Multilingual: Yes (160 languages)


Hours: 24/7


Contact: Dial: 211

              Text: 211


              Twitter: @bc211Help


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311 City of Vancouver

Help line within the City for seeking information about operations and services or to report problems.

During COVID-19 only use 311 for urgent requests or language interpretation. Otherwise use online chat and email at City website.

Multilingual: Yes

Hours: 7am to 10pm daily

           Live chat 9am-4pm


Dial 311 within Metro Vancouver. Outside Vancouver: 604-873-7000

App:   VanConnect

Web: vancouver.aspx

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If you have questions about Alzheimer’s disease or other dementias, call the Alzheimer Society of B.C.'s First Link® Dementia Helpline for information and support (toll-free):


- English: 1-800-936-6033 (Monday to Friday, 9 a.m. to 8 p.m.)

- Cantonese and Mandarin: 1-833-674-5007 (Monday to Friday, 9 a.m. to 4 p.m.)

Punjabi: 1-833-674-5003 (Monday to Friday, 9 a.m. to 4 p.m.)



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FirstLink Dementia Helpline
811 HealthLinkBC

Need help getting around British Columbia? This is an initiative of B.E.S.T. (Better Environmentally Sound Transportation). You can find  various transportation options: public transit, HandyDart, as well as community shuttle services, taxis and private driver services,volunteer ride programs, and walking groups in various regions of the province.. 

Web here:

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Speak with an Information & Referral analyst or consult website about health care, housing, income supports, personal supports, transportation. Seniors’ services research reports and Long-term Care Quick Facts Directory. Provide feedback on seniors’ services.


Hours: 8:30 a.m. – 4:30 p.m. Monday to Friday (except statutory holidays)



Dial: toll-free 1-877-952-3181 or in Victoria 250-952-3181


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BC Seniors Advocate

SAIL is a province-wide confidential service for older adults, and those who care about them, to talk to a trained intake worker about abuse or mistreatment. Seniors will receive information and support about issues that impact their health and wellbeing.


Multilingual: Yes, upon request (180 languages)


Hours: 8am-8pm  7 days/week (excluding holidays)


Dial: 604-437-1940 or toll-free 1-866-437-1940

TTY equipment: 604-428-3359 or toll-free 1-855-306-1443


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Seniors Abuse & Information Line (SAIL)

Immediate access to barrier-free, non-judgmental, confidential support and follow-up to youth, adults, and seniors throughout 24/7 phone lines and online services. The Distress Services program provides support to vulnerable individuals across British Columbia.


Multilingual: Yes (140 languages)


Hours: 24/7 distress phone line and online chat services between noon and 1:00am



Dial: Vancouver Coastal Regional Distress Line: 604-872-3311
Anywhere in BC 1-800-SUICIDE: 1-800-784-2433

Mental Health Support Line: 310-6789


Chat: Adults:  (Noon to 1am)

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Crisis Centre of BC
Ability 411

Web-based service for answers to questions and practical information about technologies, tools and equipment that increase independence and wellbeing for BC seniors, and support their families and care teams.


Multilingual: Use an online translation app



Ask a question




“Helping simplify the exchange of home health equipment for our community” with blog, resources and searchable database of equipment listings, …”facilitating safe exchanges across Metro Vancouver by creating a network of Community Exchange Zones to help us facilitate safe exchanges across Metro Vancouver.” Non-profit operated by staff and volunteers; funded by partners and donors.

Multilingual: Use an online translation app

Hours: equipment list is available 24/7 here  

Contact: online here with questions

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